The Service Culture Handbook
(eAudiobook)
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.
Toister, J., & Wayne, R. (2020). The Service Culture Handbook. Unabridged. [United States], Tantor Media, Inc.
Chicago / Turabian - Author Date Citation (style guide)Toister, Jeff and Roger, Wayne. 2020. The Service Culture Handbook. [United States], Tantor Media, Inc.
Chicago / Turabian - Humanities Citation (style guide)Toister, Jeff and Roger, Wayne, The Service Culture Handbook. [United States], Tantor Media, Inc, 2020.
MLA Citation (style guide)Toister, Jeff, and Roger Wayne. The Service Culture Handbook. Unabridged. [United States], Tantor Media, Inc, 2020.
Notes
Hoopla Extract Information
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title | The Service Culture Handbook |
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abridged | 0 |
dateLastUpdated | Jan 14, 2023 08:07:01 PM |
Record Information
Last File Modification Time | Jan 04, 2024 04:03:24 PM |
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Last Grouped Work Modification Time | Jan 04, 2024 04:00:02 PM |
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