The service culture handbook: a step-by-step guide to getting your employees obsessed with customer service
(eAudiobook)

Book Cover
Published:
[United States] : Tantor Audio, 2020.
Format:
eAudiobook
Edition:
Unabridged.
Content Description:
1 online resource (1 audio file (5hr., 41 min.)) : digital.
Status:
Description

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.

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Citations
APA Citation (style guide)

Toister, J., & Wayne, R. (2020). The service culture handbook: a step-by-step guide to getting your employees obsessed with customer service. Unabridged. [United States]: Tantor Audio.

Chicago / Turabian - Author Date Citation (style guide)

Toister, Jeff and Roger. Wayne. 2020. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed With Customer Service. [United States]: Tantor Audio.

Chicago / Turabian - Humanities Citation (style guide)

Toister, Jeff and Roger. Wayne, The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed With Customer Service. [United States]: Tantor Audio, 2020.

MLA Citation (style guide)

Toister, Jeff., and Roger Wayne. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed With Customer Service. Unabridged. [United States]: Tantor Audio, 2020.

Note! Citation formats are based on standards as of July 2010. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Language:
English
ISBN:
9781541414556 (sound recording : hoopla Audio Book), 1541414551 (sound recording : hoopla Audio Book)

Notes

Restrictions on Access
Digital content provided by hoopla.
Participants/Performers
Narrated by Roger Wayne.
Description
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.
System Details
Mode of access: World Wide Web.
Staff View
Grouped Work ID:
25552853-35f6-54f0-d636-208bc37cb42f
Go To GroupedWork

Hoopla Extract Information

hooplaId12720082
titleThe Service Culture Handbook
kindAUDIOBOOK
price1.66
active1
pa0
profanity0
children0
demo0
rating
abridged0
dateLastUpdatedJul 31, 2021 08:06:23 PM

Record Information

Last File Modification TimeSep 07, 2020 04:38:40 AM
Last Grouped Work Modification TimeJul 31, 2021 08:02:02 PM

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