The Service Culture Handbook
Author:
Publisher:
Tantor Media, Inc
Pub. Date:
2020
Edition:
Unabridged
Language:
English
Description
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.
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Contributors:
ISBN:
9781541414556
Staff View
Grouping Information
Grouped Work ID | 4c1232b4-6494-fd1b-6262-4e9190e838cf |
---|---|
Grouping Title | service culture handbook |
Grouping Author | jeff toister |
Grouping Category | book |
Grouping Language | English (eng) |
Last Grouping Update | 2024-01-04 16:00:02PM |
Last Indexed | 2024-05-07 03:47:21AM |
Solr Fields
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auth_author2
Wayne, Roger
author
Toister, Jeff
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Wayne, Roger,reader
hoopla digital
hoopla digital
author_display
Toister, Jeff
display_description
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.
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Audio Books
eBook
eBook
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9781541414556
last_indexed
2024-05-07T09:47:21.094Z
lexile_score
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Unknown
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Unknown
primary_isbn
9781541414556
publishDate
2020
publisher
Tantor Media, Inc
recordtype
grouped_work
subject_facet
Business
Economics
Economics
title_display
The Service Culture Handbook
title_full
The Service Culture Handbook [electronic resource] / Jeff Toister
title_short
The Service Culture Handbook
topic_facet
Business
Economics
Economics
Solr Details Tables
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record_details
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---|---|---|---|---|---|---|---|---|
hoopla:MWT12720082 | eAudiobook | Audio Books | Unabridged | English | Tantor Media, Inc | 2020 | 1 online resource (1 audio file (5hr., 41 min.)) : digital. |
scoping_details_cmc
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