Crucial conversations: tools for talking when stakes are high
(Book)
Contributors:
Published:
New York : McGraw-Hill, [2002].
Format:
Book
Physical Desc:
xv, 240 pages : illustrations ; 23 cm
Status:
Description
A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description.
Copies
Location
Call Number
Status
Last Check-In
Bemis Lower Level
153.6 CRUCIAL
On Shelf
Feb 29, 2024
GCP Glenwd Non Fiction
153.6 CRU
On Shelf
Oct 25, 2023
GRC Kremmling Non-Fiction
153.6 CRU
On Shelf
Mar 3, 2016
SRL Adult Nonfiction
153.6 PAT
Due May 17, 2024
Vail Public Library Non Fic & Classics
153.6 PAT
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Sep 25, 2023
WCU Book Stacks
BF637 C45 C78 2002
On Shelf
Jan 4, 2016
Citations
APA Citation (style guide)
Patterson, K. (2002). Crucial conversations: tools for talking when stakes are high. New York, McGraw-Hill.
Chicago / Turabian - Author Date Citation (style guide)Patterson, Kerry, 1946-. 2002. Crucial Conversations: Tools for Talking When Stakes Are High. New York, McGraw-Hill.
Chicago / Turabian - Humanities Citation (style guide)Patterson, Kerry, 1946-, Crucial Conversations: Tools for Talking When Stakes Are High. New York, McGraw-Hill, 2002.
MLA Citation (style guide)Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. New York, McGraw-Hill, 2002.
Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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More Details
Language:
English
ISBN:
0071401946, 9780071401944
Notes
Bibliography
Includes bibliographical references (page 229) and index.
Description
A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description.
Staff View
Grouped Work ID:
e2305cc8-d2f3-e900-6090-d50cac5b0be3
Record Information
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| 505 | 0 | 0 | |t Foreword --|t Acknowledgments --|g ch. 1.|t What's a crucial conversation? : and who cares? --|g ch. 2.|t Mastering crucial conversations : the power of dialogue --|g ch. 3.|t Start with heart : how to stay focused on what you really want --|g ch. 4.|t Learn to look : how to notice when safety is at risk --|g ch. 5.|t Make it safe : how to make it safe to talk about almost anything --|g ch. 6.|t Master my stories : how to stay in dialogue when you're angry, scared, or hurt --|g ch. 7.|t STATE my path : how to speak persuasively --|g ch. 8.|t Explore others' paths : how to listen when others blow up or clam up --|g ch. 9.|t Move to action : how to turn crucial conversations into action and results --|g ch. 10.|t Putting it all together : tools for preparing and learning --|g ch. 11.|t Yeah, but : advice for tough cases --|g ch. 12.|t Change your life : how to turn ideas into habits --|t Endnotes --|t Index. |
| 520 | |a A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description. | ||
| 650 | 0 | |a Interpersonal communication.|0 https://id.loc.gov/authorities/subjects/sh85067481 | |
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