The service culture handbook: a step-by-step guide to getting your employees obsessed with customer service
Description
This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to strategically align every facet of your organization with outstanding service.--
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ISBN:
9780692842003
9780695842000
9780695842003
9780695842000
9780695842003
Staff View
Grouping Information
| Grouped Work ID | 25552853-35f6-54f0-d636-208bc37cb42f |
|---|---|
| Grouping Title | service culture handbook a step by step guide to getting your employees obsessed with customer service |
| Grouping Author | jeff toister |
| Grouping Category | book |
| Grouping Language | English (eng) |
| Last Grouping Update | 2024-03-18 19:54:02PM |
| Last Indexed | 2024-04-25 20:55:49PM |
Solr Fields
accelerated_reader_point_value
0
accelerated_reader_reading_level
0
author
Toister, Jeff
author_display
Toister, Jeff
available_at_cmc
CMC Quigley
detailed_location_cmc
CMC Quigley Library
display_description
This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to strategically align every facet of your organization with outstanding service.--
format_category_cmc
Books
format_cmc
Book
id
25552853-35f6-54f0-d636-208bc37cb42f
isbn
9780692842003
9780695842000
9780695842003
9780695842000
9780695842003
itype_cmc
Book
last_indexed
2024-04-26T02:55:49.157Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
local_callnumber_cmc
HF5415.5 .T56 2017
owning_library_cmc
Colorado Mountain College
owning_location_cmc
CMC Quigley
primary_isbn
9780692842003
publishDate
2017
publisher
[Toister Performance Solutions]
recordtype
grouped_work
subject_facet
Consumer satisfaction
Corporate culture
Customer services
Corporate culture
Customer services
title_display
The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service
title_full
The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service / Jeff Toister
title_short
The service culture handbook
title_sub
a step-by-step guide to getting your employees obsessed with customer service
topic_facet
Consumer satisfaction
Corporate culture
Customer services
Corporate culture
Customer services
Solr Details Tables
item_details
| Bib Id | Item Id | Shelf Loc | Call Num | Format | Format Category | Num Copies | Is Order Item | Is eContent | eContent Source | eContent URL | Detailed Status | Last Checkin | Location |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ils:.b62040984 | .i133540200 | CMC Quigley Library | HF5415.5 .T56 2017 | 1 | false | false | On Shelf | Dec 27, 2022 | cmg |
record_details
| Bib Id | Format | Format Category | Edition | Language | Publisher | Publication Date | Physical Description | Abridged |
|---|---|---|---|---|---|---|---|---|
| ils:.b62040984 | Book | Books | English | [Toister Performance Solutions] | [2017] | xiii, 174 pages ; 23 cm |
scoping_details_cmc
| Bib Id | Item Id | Grouped Status | Status | Locally Owned | Available | Holdable | Bookable | In Library Use Only | Library Owned | Holdable PTypes | Bookable PTypes | Local Url |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ils:.b62040984 | .i133540200 | On Shelf | On Shelf | false | true | true | false | false | true | 64, 65, 261, 61, 62, 63 |
